How To Charge What You Are Worth As A Creative Professional


If you are having difficulty knowing what to charge, then check out your competition and find out what they?re doing. Find out if they post prices or fees on their website or if they have "packages" or deals. Do they have payment options?
While you are researching, keep in mind just because your competition is charging one way it is not necessarily how you should be charging.

One of my clients is a business and life coach. Most coaches charge for a set number of scheduled phone meetings, which seems to be a standard for "the coaching industry," but that doesn?t mean it?s the best way.

I encourage my clients to charge fees that match who their clients are and what they are trying to accomplish. It?s very refreshing to do what works for you and not necessarily follow the "industry standard." If you don?t feel comfortable with the way your industry charges, by all means change it. Just because the industry?s doing it doesn?t mean that it?s right.

Another client of mine, Shelly, is a wedding planner. When we first began working together she had three "wedding packages" because that?s what "everyone else does." She ran into problems with pricing because most of her potential clients didn?t fit into the standard package and therefore Shelly had a long list of "upgrades" and additional items. She also had to charge more for weddings above a certain number of guests and weddings with over a specific number of attendants in the wedding party.

Potential clients became fixated on the package fees and felt ripped off when Shelly began adding additional charges all over the place. The packages were supposed to make things easier for Shelly?s, but they actually created more problems than they solved.

Shelly was so relieved when she realized she didn?t have to use the standard pricing packages most wedding planners used. She never felt good about them, but didn?t trust her own instincts on how to charge. We worked on making a pricing structure that wasn?t based on hours or packages but on the value to the client. She was able to quickly raise her fees and increase her client base simply based on her fee changes.

Are you charging your clients based on the value you are providing them or based on the "industry standard"? Is the industry standard an effective way to charge or is just what everyone else is doing?

Take a good look at the way you set your fees and handle client charges. Is it right for you?

Wonderful Customer Service in A Recession


There's little question you feel the the stress. The world is struggling out of a recession. The markets violently reel on an almost daily basis. And your employees feel the stress too. A recent study found that 40% of American workers are indifferent about their jobs. Workplace morale is lower than at any point in modern American history. Employees have had benefits slashed, wages cut, and 401ks unmatched. They're doing the work of at least one or two former colleagues who were either not replaced during the recession or just plain laid off. And yet, in the midst of all this drama, managers are trying to further differentiate themselves from the competition. They have to slice through the low morale, terrified customers and drab economic climate and still manage to do two things: 1) get more business, 2) retain current business. How are you going to do that? You have to manage the only thing you can manage: customer service. The Truth Customer service will differentiate you from the competition in any economic climate. However, right now, that difference is more obvious. The recession-it's horror and aftermath-has exposed the companies that have poor customer service and spotlighted those that have legendary customer service. The difference between the customer service haves and have-nots is greater than ever. An article in a 2009 issue of Bloomberg Businessweek points this out: "If anything, the tough economy has made starker the difference between companies that put customers first and those that sacrifice loyalty for short-term gain. In this year's J.D. than half of the top 25 brands [ranked by customer service] showed improved customer service scores from last year. Among the bottom 25…scores mostly fell." Additional studies show that companies with high levels of customer service during the recession lost less revenue (or actually gained more revenue), than the companies that have traditionally low customer service reputations or rankings. The recession has made the customer service rich, richer; and the customer service poor, poorer. It has made customer service more important than ever. The Specifics Customer service is the 'big thing' that can make you different. How do you begin to improve your customer interactions right now? 1) Attitude - This is the most important part of excellent customer service. Every executive, manager, and front-line employee must have an attitude of 'owning' every problem. Every problem. You must personally follow the problem through to the end. You must realize that helping your member is your first job (even if your official title is teller, customer service manager or janitor). Your job is to help your member. Period. 2) It Is Your Job - If you're a front-line employee or a manager and somehow you get a call about an IT or a technical issue, your first reaction is, 'this isn't my job.' After all, you don't know anything about the question they're asking. Heck, you don't even know what half the words mean in the question they're asking. This isn't your job. Wrong. Helping them is your job! So help them. If you can't fix the problem, find someone who can as quickly and efficiently as possible. 3) Focus On the 'Can' Not the 'Can't' - Never ever, ever say 'I can't,' or 'I'm not allowed.' Who cares if it's against policy to waive a fee or process the transaction the way they want it processed? Focus on how you can help the customer. Get creative; go talk to a manager, make an exception if possible, make phone calls to business partners to help them, even to competitors if you have to-whoever! Help them no matter what! 4) Warm Transfer v. Cold Transfer -Here's what we mean. Have you ever called a business to explain a situation/problem, you explain it once, and they transfer you? 'I'm gonna transfer you to Frank.' Frank picks up the phone and you have to explain who you are and why you're calling all over again. And if that person still can't help transfer you; and the process of repetition and explanation and frustration repeats itself. That is a cold transfer. And it's a major problem. A warm transfer goes like this: you call to explain a situation/problem. You explain it and the employee says 'I'm going to transfer you to Frank, she'll be able to help you.' But instead of pushing transfer and forgetting you, this rep calls Frank herself, with you on the line, and explains to Frank what you've just told her. She does the work for you, so you don't have to explain everything 47 times. That is customer service. 5) Dealing with a Frustrated or Upset Customer - If a member gets upset, diffuse the anger. Listen to them. Don't argue. Resist the urge to justify and defend your business, colleagues or employees. Avoid using words and phrases like 'but' and 'no' and 'I can't.' Show empathy by using phrases like 'I understand how you feel, I'd be frustrated too if…' or 'I'm really sorry this happened, I can fix it…' Above all, show them that you care. They need to see that you are sincerely on your side and you are trying to help them. 6) Employee Accountability and Learning - We talked earlier about low morale among American workers. Most workplaces in America have at least one or two indifferent employees. What can you do to fix that problem? We've written about this before at length, but here's the gist: create a workplace culture of learning and growing. Sure, you can try gimmicks like parties and gift cards. That will work temporarily. But any morale boost that comes from a fun party won't last. You must create a culture of learning (or pay everybody a boatload more money). You must provide opportunities for your employees to learn and grow. Provide training and opportunities to practice customer service and sales skills; and hold them accountable for what they learn. Manage What You Can Manage It costs 4 to 5 times as much to bring in a new customer then it does to keep an existing one. What's the best way to retain your members? You guessed it! Customer service! You can't merely 'hope' for loyalty. You have to ensure loyalty. You simply cannot afford to go out and replace members you have lost. You need to keep the ones you have. And the only way to generate customer loyalty is through customer service.

10 Easy Selling Techniques


There are many opinions about salesmanship and every company has their own idea of the perfect techniques to use. However, the truth is that there are so many different ways to sell a product that not any one way is right. Instead, each salesperson must find methods that work for him or her. Here are some basic ideas that every salesperson should remember. 1. Know your prospect - It's important to become acquainted with the customer before selling him a product. By taking the time to observe them and getting to know them better, you will ease their minds. 2. Focus on why they should buy - Find out what they want before attempting to make a sale on just anything. You can then have the advantage of explaining why your product will meet their needs. 3. Sell the benefits, not the product - Salespeople often feel the need to use high-pressure tactics to sell when sometimes the customer is not yet ready to buy. A salesperson needs to let the customer find the benefits of buying a particular product. 4. Never rush the sale or customer - Some people need some time to think about what they really want to do. A rushed customer will feel that you are not truly interested in their needs but are only trying to make a sale. Give the customer time to consider what he wants to do. 5. Know your products - You should know the products of your company very well. You can only sell them a product when you are made aware of their needs. 6. Follow through with promises - If you tell a customer that you are going to do something, then do it. Customers need to see you as being ethical and trustworthy, particularly as you represent your company. 7. Don't use pressure - Most people won't tolerate a pushy salesperson. Don't allow yourself to become a high-pressure salesperson. Rather, let it be their decision, taking as long as they need. 8. Be honest - No one can know all of the answers. If you find that you don't know the answer to a customer's question, then ask someone else for assistance. The customer is going to be far more impressed with getting good help rather than someone pretending to know all the answers. 9. Encourage them to act - It's okay to make logical suggestions to customers. However, it's important to feel out the situation because if you come on too strong, they will walk away. 10. Always be considerate - We've all heard the saying, "The customer is always right." In order to keep customers happy, it's best to at least let them think that they got their own way. Becoming a good salesperson takes time. You wil gain experience from your mistakes and learn how to deal with people throughout the day while making sales. Take one day at a time, not becoming discouraged because you will learn how to be a better salesperson!

Escorts Just Want to Have Fun

The best Las Vegas escorts are the ones that are willing to have a little fun. I've gone through my fair share of escort services, and some of the escorts really know how to have a good time. I'm the kind of person who likes to dance whenever I go out. I'll find the nearest club and dance the night away, coming home the next day at the crack of dawn. The last escort I went out with dance with me for hours, and she was really getting into the music. She had a lot of energy and every time the song changed, she could keep up with it.

Of course, dancing isn't the only thing I do when I go out with an escort. All of the dancing that we do makes us hungry, so we get dinner or breakfast, depending on how long we've been out. On the last escort date, we started off with dinner, and after dancing all night, we went to a 24 hour pancake house and had breakfast. I wasn't sure if it was the appetite that we built up from dancing from so much, or whether it was the food itself, but the pancakes tasted amazing.

I prefer to go out with my escorts on the weekend. Going out during the weekday and staying out all night would be a nightmare because I would be so sleepy at work. Chances are I'd probably have a hangover from all of the drinks that I would be drinking the night before. I've come into work with a hangover before and my head was pounding all day. Each time I would type on my keyboard, I could feel it, as if someone was taking a hammer and hitting it on the inside of my head. I can only imagine how the escorts feel.

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I Have Been Covering Basketball Lately

In fact I am not really doing the stuff that people are asking me to do, the web site that wanted me to write for them was only interested in stuff like you would read on TMZ. They wanted me to hire a girl from an escort service in Utah County and get her involved in a person that they believed was vulnerable to her charms. Of course just about any of us who are heterosexual would be vulnerable to a girl like this one. I remember the story about Jared Kushner's father and his uncle. The uncle had snitched on his father so he aimed a high priced call girl at her, videotaped it and then sent the tape to his sister who was married to the snitch. It is not like a normal red blooded American boy is going to run away from a girl who looks like she may have jumped out of the centerfold of a men's magazine.

Of course I was almost tempted to just take their money and tell them that the scheme had not worked. I was wondering how they would tell that what I had told them was not true. In fact I thought about paying the girl to do what I wanted her to do, which would have been a lot more fun. What they wanted me to do was probably some sort of felony and since you would do it for the purpose of creating some sensational story, then it is a felony where you could be telling the police to come and look at you in the hopes of locking you up for ten to twenty years. I certainly never even considered doing it for a whole list of reasons, most of which involved not needing to give my money to lawyers.

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Know More About The Benefits You Can Get From Joining An Honor Society

We are fully aware of the fact that college is far from the usual environment that we are used to when we are in secondary school and today, it has been said that only a few number of students are academically excelling so if you happen to be one of these students, you are great and you should be proud of yourself for those achievement. Not only that, we want you to know as well that the tasks that you are going to do in college are way different from the tasks that you have been doing when you are still a high school student and this may make, as a freshman student, pause for a moment and ponder on how you are going to survive the life you will have in college. For those of you out there who may already have a high GPA and want to make sure that you are maintaining it in such a level, it would be beneficial and advantageous on your end to make sure that you are dedicating yourself in reaching such goals and that you are disciplining yourself as well.

You have to bear in mind all the time that the grades you have in college will greatly affect the kind of work you will have in the future such as that if you have high grades, this will surely help you in landing a good job. If you are wondering why we are advising you to maintain the good grades that you have, well, that is because a person who is an achieve will be able to attract more job interviews, regardless of whether it is campus based jobs or online society based jobs.

Honor societies are considered as prestigious societies that only selected few are able to enter and if it so happen that you are chosen to become a part of them, this will become the chance you have been waiting for, not to mention a huge honor for you as a person. In order for you to achieve the goals that you have set in your life, we have here several important benefits that you should be aware of with regards to this matter at hand:

One of the reasons why it is best for you to accept the offerings of honor societies is due to the fact that doing so will enable you to meet new people who will greatly affect the kind of life you will have after school.

Having second though is nothing to be afraid of as it is already second nature to people however, you need not have to worry since this is considered as one of the greatest opportunities you will have in your life, that is meeting new people.

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Buying or Selling a Home through a Real Estate Agency

Selling a home can be done in many ways and there are home seller who are not quite sure if they will sell the house on their own or hire the services of a real estate agency. There are many things involved in buying or selling a home and some people think that they are able to do it on their own. If you want to be successful as either a seller or a buyer of a house, you should use the services of a real estate agency. Here are some of the benefits of using a real estate agency to buy or sell your home.

One of the benefits to using the services of a real estate agency is the experience that they bring to the task. The ins and outs of the real estate market is known by a good real estate agency. Real estate trends are being followed by your real estate agency in your area for buying and selling house. Buyers can get a better deal with a real estate agency while sellers can also make the most money if they let a real estate agency handle the sale. They negotiate expertly and they have experience working with banks and other real estate agencies.

Every task will be done by your real estate agency. If you already know what kind of house you want to purchase, they will do the research for you. The agency will see to it that they can locate houses for sale in your area that meets your needs. Once they have found the homes that satisfy your needs, they will set up a schedule for you to look at these houses.

The history of the homes in the area are known by a good realtor. If a realtor chooses houses that you may be interested in, then you save a lot of time. With a good real estate agent, you will not spend time looking around even at homes that does not satisfy your needs.

If you are a seller, then your real estate agency can help you sell your home by listing it in their website for houses for sale. The real estate agency can help you look for a suitable buyer for your home. They will show your home to interested buyers so you don't have to do it yourself.

You are ensured that a good real estate agency knows the laws and legal procedures in your local market. Your best interest will be your major concern and you will be well represented at the negotiating table. Your real estate agency knows the ins and outs of buying and selling a home. Real estate professionals will help protect your legal right as a buyer or seller of a home.

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Why Remodel Your Kitchen?

If one is a person who owns his or her own home, he or she might know that, in the form of this home, a very good investment can be enjoyed. They might also know, however, that it is their duty to do everything that they can to take care of these homes, and to make sure that their value stays high. You will be glad to know that there are many ways through which you can do this, and one of them is through finding a good company that offers home remodeling to you, one which will remodel your kitchen in a lovely way. Those who have a kitchen remodeling done, then, can be sure that, when they do so, they will be able to gain a lot of benefits, and all of them will be wonderful.

If one decides to have a kitchen remodeling done, he or she will be able to benefit, first of all, because the value of his or her home is sure to increase in a wonderful way. Homeowners might know that there will always be that possibility that, someday in the future, they will want to sell their homes. One should, then, always be prepared for this possibility, and one way through which he or she can do this is to make sure that the home is always beautiful and of very good value and quality.

Haivng a kitchen remodeling done is also something that you should do, as when you do so, you can be sure that you will be able to increase the beauty of your whole home, and especially your kitchen. One can be sure that he or she can select a lot of lovely and charming thigs to add to the kitchen, one of which is a set of kitchen counters, counters that are designed to be stylish and attractive. One can be sure that when he or she does this, it will be possible to make the kitchen so much more beautiful, and this will satisfy him or her a lot, as beauty affects a human being in a powerful way.

Last but not least, people will be able to benefit through a kitchen remodeling because they will be able to add more space to their homes. This will make the whole kitchen more comfortable to be in, and also give them so much more storage space.

Having a kitchen remodeling done, then, is certainly something that you should do, as when you do so, you can obtain and enjoy a lot of benefits, and all of them will be wonderful and worthwhile altogether.

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Learning The Secrets About Rings

Strategies to Find Superior Wedding Rings

Just a short time ago, you gave an engagement ring to the girl you desire. Plans for the marriage ceremony are underway and you are happy to exchange the vows. You are now ready to go a step further to order a wedding ring that will make your spouse delighted and impressed to wear the ring every time. Go on reading this article for more insightful tips.

The first step will be identifying a suitable material that you would like your ring to be made from.You can choose from diamond, gold, gemstones, silver, or even platinum. Go for a material that will fit your budget. For example, consider buying a gold or diamond ring in case you can spare a big budget.

On the other hand, a bronze or silver ring would work fine with a tight budget.Besides, you need to establish whether you want to have rings made from the same material. It is possible that your wife may desire a golden ring while you want a platinum wedding ring. Ensure you agree on the material each one of you would like so that you can easily select the favorite ring each of you wants.

Consider making an order of your wedding rings together with your bands. Your bride may require a wrist, hair, or even dress band that would match perfectly. Making an order of the rings and bands from the same place is suitable since the jeweler would be in a position to assist you in selecting items that would match perfectly.

Begin shopping for your rings before the due wedding date. Consider allocating the effort at least three months prior to the wedding. Beginning early shopping is suitable since it gives an individual adequate time to compare prices, designs, or even order a customized option when necessary.For instance, if you are looking for the best moissanite engagement rings, you might require ordering a pair that would fit you and your spouse. This dream would only be valid if you have adequate time to make a special order.

The way you live your life will determine the kind of wedding ring that you can buy. Buying a high quality wedding ring will come in handy if you are always busy at work. A very thick wedding ring may not come in handy if you are always using your hands.

You should always think of the future when selecting rings. Be informed that you will be wearing that ring perhaps for the next ten years. Ensure that you go for quality wedding rings since they are more likely to serve you for many years. You can never go wrong with Bel Viaggio Designs as they do not only produce fashionable wedding rings but also quality ones.

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The Use of Armored Gloves

Taking great care of your body when working is very important. The work place can have some dangers which could affect you. Hands are the most useful body parts in doing any job. An injury can make you get laid down especially if the job is technical. There are some places where working is risky and you could suffer some injuries. Such people should take some precautionary actions that will ensure their arms and palms are fully protected. Armored gloves can keep the hands safe at all costs.

There are various models of gloves that have been manufactured today. With the right type of gloves, your hands will be better protected. The armored designs are very unique and strong. It is right to have some good gloves that will be giving you a good time. It will be fulfilling when you get the best model which your hands will stay soft and free from any bad injury or cause an accident.

The winter grip gloves are specially designed for people who work in very cold places. When the surfaces are very cold, it is not easy to hold onto things on such places. Working in such regions can be challenge because your hands will also freeze. You will get the best grip by holding on such things. The hands are also protected from excess freezing that can happen in such regions.

There are some armored gloves that have been designed for use in oil fields. The impact gloves for oilfield are used by some engineers and technicians who work on some engines, pipes and oily and greasy surfaces. These gloves are very useful in promoting stringer grip and holding onto surfaces. These surfaces have a material that makes it attach itself to such surfaces. You will be having an amazing time working when you have the right gloves with you.

The impact reducing gloves are great choices for technicians. Its nice to have the armored gloves one because they have an anti-impact material. All the impact from the falling heavy metals are reduced on the impact. The hands are very safe at any time and you will be having a nice experience.

Buying the armored gloves is manageable. Check from the manufacturer website for various models of the armored gloves. When you have the gloves on, the impact and suffering that could have been felt is reduced completely. The quality of materials used is tough and makes it very durable. Regardless of the state of conditions where you work from, having the gloves is the best precaution measure.

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